JB Training Solutions: Workplace Training and Employee Development based in Chicago, IL.

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You Had Me at Hello: Customer Service Skills Training

Half Day | 8-24 Participants | All Employees

If a sale is where a customer relationship begins, service is where it ends - sometimes permanently. Studies show that 70% of customers quit doing business with a company because of employee attitudes, but 95% would do business again if their complaint was resolved on the spot. Customers don't always remember exactly what you say or do, but they always remember how you say or do it. Often, lack of training on the soft skills creates a negative working environment and sends a message to the customer that they are not valued. In this engaging course, the trainer focuses on problem solving skills that create intense customer and business loyalty. This program is perfect for professionals who deal regularly with customers or outside vendors.

Participants leave this session with the ability to:

  • Recognize and eliminate common, negative speech patterns to ensure a positive customer response
  • Begin every reply with a "yes," even when the answer is "no"
  • Use affirmation and endorsement to disarm angry customers
  • Avoid the top 10 reasons customers quit a business
  • Minimize discounting or giveaways as solutions to problems
  • Communicate appreciation and build customer loyalty in all conversations
  • Help boost morale and results of the entire business team

This enlightening workshop gives participants the skills they need to win over frustrated customers and ensure their continued business every time.




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